Frequently Asked Questions
TDCSS
How do I access my TDCSS email?
To log into your TDCSS email click on or copy and paste the following link into your web browser:
https://sitemail.netnation.com
Enter your email and password assigned by TDCSS
How do I get to my TDCSS email?
To log into your TDCSS email copy and paste the following link into your web browser:
https://sitemail.netnation.com
Enter your email and password assigned by TDCSS
When I try to send an email to all the staff I get an error message “Could not perform this operation because the default mail client is not properly installed” How can I send an email message to all staff.
When the list of staff gets to long it creates a problem for emailing from the website. To resolve this problem the website will copy the email addresses to the clipboard so that you can still email them if you open your email program yourself and paste the addresses into the To field (the website provides instructions when this happens).
Community Living Services
How can I access services for a family member from TDCSS Community Living Services?
Most of the people that receive support from the Community Living Services are referred to us by Community Living BC (CLBC). Their staff will assist you to develop a plan and offer you and your family member a variety of service options. Contact them at 250-638-3600. If you have any questions, contact Pat or Colleen at 250-635-7874.
Counselling and Support Services
What is the difference between detox and residential treatment?
Detox is for individuals undergoing physical withdrawal. It provides medical support in a hospital setting during the process of withdrawing from drugs and alcohol. It also provides a safe and stable place for people whose normal environment might hinder withdrawal. The detox process usually takes place over three to five days.
Residential treatment is for individuals who have been clean and sober for at least two weeks. It provides an in-depth look at the issues caused by addiction and addresses relapse prevention. The treatment process usually takes place over a month.
What is the difference between outpatient and residential treatment?
While in outpatient treatment, clients are assigned a counsellor with whom they participate in one-on-one counselling sessions about once a week.
While in residential treatment, clients live in a residential treatment centre where they participate in constant and in-depth treatment over the period of a month.
What qualifications are required to work as a counsellor at NWADS?
- A relevant university degree
- Knowledge of addictions
- Counselling experience
