Program Coordinator (Goal Plan Facilitator)

Program Coordinator
Posted 3 years ago

TDCSS General_Employment_Application


Reference Number: 682-20



Position(s):                Program Coordinator (Goal Plan Facilitator)

                                    Residential and Support Services


Program                     Residential and Support Services



Summary:                  The Program Coordinator plans, implements, and oversees the day-to-day activities of a program. Participates in program development, policies and procedure formulation, program evaluation and budget preparation.


Under the direction of the Manager, the Program Coordinator will facilitate meetings with Persons Served, along with their personal support network, to set goals that are meaningful to the person served, as well as achievable.


TDCSS fosters an environment of continuous learning and a work culture of professional development. All employees of TDCSS are expected to participate in ongoing professional growth and development activities.


Key duties and


  1. Plans and implements activities and special events for a program.
  2. Oversees the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards and licensing requirements are met.
  3. Recruits, selects dismisses, orients, trains, monitors and provides support to program volunteers.
  4. Makes recommendation to the manager regarding program development, policy and procedure formulation and program evaluation.
  5. Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
  6. Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
  7. Monitors and authorizes program expenditures and maintains financial records in accordance to established procedures. Provides input to the supervisor in the preparation of the program budget.
  8. Maintains related records and statistics and produces reports as required.
  9. Performs other related duties as required.
  10. Use person centered respectful techniques and approaches in working with clients, family members, support staff, and community.
  11. Network with line staff, supervisors, family members regarding issues relevant to the person receiving services
  12. Facilitate planning sessions aimed at developing plans for the attainment of goals, implementation steps and evaluates progress in cooperation with the participant, the participant’s family, the Supervisor, CLBC staff, and others as directed by the Supervisor.
  13. Facilitate appropriate communication between the person served, their family, Supervisor, community and other supports and services.
  14. Supports other program staff on how to write and implement goals
  15. Monitor goals and goal progress of persons served-review with staff and supervisors
  16. Have an understanding of community resources in order to refer a person served or family member
  17. Use graphic facilitation techniques when facilitating meetings when applicable.
  18. Present a positive image of the Agency in the community. This includes but is not limited to abiding by the TDCSS’s Policy and Procedures including the Code of Conduct and the Code of Ethics



Hours:                        FULL TIME – 35 hours average per week (flexible schedule)





Shifts:                         Days, EVENINGS (Weekend work may be required as well as the ability to work a flexible schedule)

Hours subject to change without notice


Desired Start Date: August 13, 2018


Compensation:         Wage grid:  12 Starting wage (step1) $ 20.55 /hr






  • A Diploma in a related human/social services field


  • Diploma or Degree in a field related to working with people with a developmental delay
  • Mandt Training
  • TDCSS Training Modules
  • Open Future Learning Modules
  • Training in Program Planning
  • Training in Personnel Management
  • Training in Non Aversive Behaviour management




  • Two (2) years recent related experience. Or an equivalent combination of education, training, and experience.



  • Demonstrated ability to follow through with assigned tasks
  • Experience in working with people who have challenging behaviours
  • Experience in working with people who have a dual-diagnosis
  • Experience in assessment, program design, evaluation, & individual program planning


Skills and Abilities


  • Proven ability to initiate problem solving strategies
  • Proven ability to liaise/establish a positive rapport with co-workers, associates, families and persons served
  • Demonstrated ability to be self-motivated
  • Demonstrated ability to communicate effectively with staff, peers and managers
  • Demonstrated a high level of commitment and flexibility
  • Good attendance record
  • Ability to maintain confidentiality



  • Creativity
  • Ability to plan & organize work/workspace, keep files up-to-date and organized


Others Required:


      • Physical ability that meets the requirements of the position
      • Clear Provincial Attorney General Criminal Record Check
      • Class 5 BC Driver’s License
      • Driver’s Abstract
      • Proficiency in computer use
      • Valid Business Insurance
      • Use of a reliable personal vehicle insured for business purposes


Job Descriptions are available upon request.


Pay and Benefits will be in accordance with TDCSS and BCGEU Local 312 Collective Agreement. This position requires union membership.


This position is open to applicants of all genders.


This position requires the successful applicant to be ready and able to work with all persons served.

TDCSS is an equal opportunity employer. All qualified applicants are encouraged to apply, however, only successful applicants will be contacted.

Please apply for each posting that you are interested separately, even if you have previously applied with TDCSS.

All Memos & applications to this posting must be emailed to


External applicants: please complete a TDCSS Application, and submit with your resume and cover letter in person, or email to


Date Posted: August 7, 2018                          Closing Date August  14, 2018

Job Features

Job CategoryFull Time

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