Youth and Family Engagement: Junior Manager 706 (repost)

Full Time, Junior Manager
Terrace, BC
Posted 4 months ago


Position                                Youth and Family Engagement Junior Manager

Department                          Foundry Terrace

Job Summary:                               

Within the context of a youth and family centered hub service model and, in accordance with the Mission, Vision and Values, and strategic directions of Terrace and District Community Service Society, the Junior Manager promotes a safe, respectful, and civil working environment for youth, families, visitors and staff.

Reporting to the Foundry Site Manager or designate, the Youth and Family Engagement Junior Manager acts as a leader and member of a community based integrated team, utilizing consumer knowledge gained from lived experience of Mental Health and Substance Use (MHSU) in supporting the organization’s peer and family training, education and support programs and/ or engagement services. The Youth and Family Engagement Junior Manager will coordinate curriculum development, implementation and evaluation of youth, peer and family support engagement services. The Junior Manager will make recommendations and support on-going modifications to the youth peer and family support programs and/ or services. Provides one-on-one support to youth and families with mental health and substance use related issues, builds relationships and determines family needs.

The Junior Manager will assist with the recruitment and intake of the Youth Peer Support Workers while facilitating peer based mentoring and guidance. Assesses peer support workers’ readiness to participate in program activities, provides practicum placements and liaises periodic check-ins. The Youth and Family Engagement Junior Manager builds connections with community agencies and service providers, for the coordination and integration of youth and family-focused Mental Health and Substance Use, attends team meetings, case conferences, provides education sessions within the organization, acts as a leader on the Youth Advisory Committee and participates in the network for peer and family support initiatives.


  • Develops, implements and evaluates program goals, objectives, policies and procedures and ensuring that the required standards are maintained
  • Identifies both physical and program needs of the program and addresses such needs with the Program Associate Director
  • Schedules and supervises program staff and monitoring daily program operations
  • Provides staff orientations and guidance to staff on policies, procedures, techniques or other matters arising in the program
  • Functions independently while managing multiple concurrent projects and deadlines, including emergency situations
  • Acts as a liaison with the community and promotes/encourages community involvement in the programs, establishes a rapport with the community and community agencies, and provides liaison with government officials, professionals and organization staff. Maintains open communication with resident’s families
  • Ensures that all appropriate safety measures are in place and policies related to client and staff safety are followed
  • Verifies, approves and follows up on month end and quarterly reports
  • Reviews incident reports and follows up as needed, including keeping the Program Manager and/or Executive Director informed
  • Maintains working knowledge of CARF standards and applicable contractual and legal obligations and monitors home share providers for conformance
  • Strives to maintain a current awareness of best practices in the community living sector and participates actively in both professional evaluation and program evaluation processes
  • Participates in professional development
  • Participates with management on issues concerning planning and decisions affecting overall Association functioning.  Maintains current knowledge of the Association’s policies and procedures, program policies and procedures and the collective agreement
  • Attends information and employment fairs to promote the program in the community
  • Other duties as required.

Hours: Full-Time: Days, Evenings and Weekends as required
Must be willing to work a flexible schedule

Shifts: Monday to Friday, 830a-430p

Start Date: ASAP

End Date:N/A

Union Status: Non-Union

Wage: Starting wage $24.06/hr  

Required: Minimum of two years (2) recent related experience including one (1) year supervisory or administrative experience preferably within the social service sector

Preferred:Diploma or Degree in a human/social service field.

An equivalent of education and/or experience will be considered for this job.

TDCSS is an equal opportunity employer. All qualified applicants are encouraged to apply, however only successful applicants will be contacted.

Please apply for each posting that you are interested separately, even if you have previously applied with TDCSS.

All applications must be submitted to:

All applications must include:
Cover Letter, Resume and three work references

Date Posted:  January 25, 2019                    Closing Date: February 1, 2019



Job Features

Job CategoryFull Time, Non-union

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